SHIPPING POLICY

UK DELIVERY (Monday to Friday excluding bank holidays)

 

FREE standard delivery for all purchases above £35.

 

Standard delivery - £6.50

3-5 working days

Royal Mail 2nd class signed for

 

INTERNATIONAL DELIVERY

 

(We only offer international delivery to mainland Europe for now)

International Tracked & Signed - £18

 

Please note that we hand make our products in small batches to ensure better quality. For this, we allow for a 10-day turnaround.

RETURN & EXCHANGE POLICY

For damaged items, please email us at contact@byindivaonline.com detailing the damage. Please provide your order number and attach photographs which may help us identify the issue.

 

You have up to 14 working days for a full refund or exchange.

 

Please note: Your item must be unused, in its original packaging and in the same condition that you received it.