FREQUENTLY ASKED QUESTIONS

WHAT IS THE DIFFERENCE BETWEEN NATURAL OILS AND ESSENTIAL OILS?


Essential oils are pure and natural extracts of the. Its uses for both cosmetics and medicinal purposes can be traced back to ancient Egypt. Essential oils carry many health benefits including:

  • Better sleep
  • Helps reduce anxiety
  • Provides an energy boost

Although sometimes made in a laboratory setting, Natural oils are not made using synthetic materials and still stem from natural aromatic components. According to the International Fragrance Association (IFRA), Natural oils are composed of essential oils, absolutes, CO2s, isolates and oleoresins.

Our Fragrance oils are natural and free from phthalate.

We use pure Essential oils extracted by steam distillation.




WHAT IS AROMATHERAPY AND WELLBEING?


Aromatherapy is the use of essential oils for alternative or complimentary therapies alongside medical treatment. The healing practice of essential oils has been used for thousands of years, its use in aromatherapy is known to enhance physical and emotional well-being. Essential oils can be absorbed in many forms, we currently provide ours in a form of a candle. Aromatherapy candles play an important role in holistic therapy, providing many benefits such as: reducing stress and anxiety, promoting relaxation and boosting overall energy.

Recommended for: Anxiety, depression, insomnia, joint pains and fatigue.

PLEASE BE ADVISED: Aromatherapy is a complimentary treatment, not meant to replace any medically advised treatment. Always seek medical advice before starting any Aromatherapy treatment.

WELLBEING

well-being

/wɛlˈbiːɪŋ/

noun: wellbeing

The state of being comfortable, healthy, or happy.

Although its definition is subjective as one person’s idea of a perfect state of wellbeing may differ to the next, an overall balance of physical, psychological and emotional health can achieve an overall sense of wellbeing.

With your wellbeing at the core of our focus, we have carefully selected blends that will fill your rooms with divine bliss and create a comfortable, healthy and blissful ambiance. Our essential oil blends promote relaxation, enhances your mood and renews your energy.




CAN I SEND MY CANDLE JAR BACK FOR A REFILL OF MY FAVOURITE SCENT?


This option is coming soon, bear with us.




ARE YOUR PRODUCTS VEGAN?


Yes. Our candles and diffusers are made using vegan friendly oils. Both our Essential and Fragrance oils are free from animal derived products and none of our products are tested on animals. Our wicks are made of natural fibres, they don’t contain any lead or harmful metals.




WHAT WAX DO YOU USE TO MAKE YOUR CANDLES?


We make our candles using 100% natural and Kosher Soy wax. Made from a vegetable, soy wax provides a clean and toxic-free burn where minimal soot is released.




STOCK OUR PRODUCTS


We would like to hear from you if you want to stock BY INDIVA products. Please contact us at contact@byindivaonline.com with your business name, address and an overview of your business.




WHAT ARE YOUR DELIVERY OPTIONS AND CHARGES?


Our prices including VAT!

UK DELIVERY (Monday to Friday excluding bank holidays)

FREE standard delivery for all purchases above £75.

Standard delivery - £7.50

3-5 working days

Royal Mail 2nd class signed for

INTERNATIONAL DELIVERY

(We only offer international delivery to mainland Europe for now)

International Tracked & Signed - £12.50

Standard delivery

3-7 working days

Please note that we hand make our products in small batches to ensure better quality of scent. For this, we allow for a 10-day turnaround.




CAN I MAKE A RETURN?


For damaged items, please email us at contact@byindivaonline.com detailing the damage. Please provide your order number and attach photographs which may help us identify the issue.

You have up to 14 working days for a full refund or exchange.

Please note: Your item must be unused, in its original packaging and in the same condition that you received it.





Anything else you want to know?